Recap
Midland Care PACE began working with Intus Care in 2022. As the organization entered 2023, they wanted to reduce unnecessary utilizations among their participant population. The program worked with Intus Care’s Integrated Care Services (ICS) team to review data from the platform and uncover strategies to lower utilization.
The analysis revealed that participants called the PACE program only 23% of the time before using emergency/hospital services, some of which may have been preventable hospitalization events. Within one month of participant education, Midland Care PACE saw a 48% increase in calls to the PACE program prior to using emergency services. See the full case study here.
Update
Since the initial case study was published, Intus Care and Midland Care PACE continued the initiative through continued implementation. In August 2023, Intus Care reviewed 10 participants with the highest utilization of emergency/hospital services in the program. The project goals included:
Decrease percentage of participant/caregivers who do not call the program first by 10% per month, for the next 3 months, from implementation of the initiative.
Provide participant/caregivers education regarding when to call PACE following onset of symptoms.
Increase calls to the PACE program prior to visiting emergency department/hospital.
Manage participants in the PACE clinic to reduce the need for ED and inpatient admissions to
benefit participant care outcomes.
- Green – Call PACE program on a regular clinic day.
- Yellow – Call PACE programs’ on-call nurse line.
- Red – Call 911 or go to emergency room.
Updated Results
As of December 2023, only one emergency department visit was reported for the same ten participants, an 83% reduction in emergency/hospital services.
Screenshot of the Intus Care Software Platform “Initiatives Feature”
Providing participants with tools and clear methods of communication showed immediate results for Midland Care by providing the PACE team opportunities to treat conditions before they became emergent, reducing unnecessary hospitalizations.
Let’s build something better, together
Whether you’re launching a PACE program or switching from another EMR, our team is ready to support a smooth, confident transition to CareHub. Ready to learn more about how we can partner for success?
