A PACE EMR implementation is never just a technical project. It’s a people project. It’s a change management effort. It’s a thousand details, and it must work—for your staff, your workflows, your reporting, and ultimately, your participants.
That’s why our implementation process for CareHub EMR doesn’t look like a typical software onboarding. We don’t throw over a checklist and disappear until go-live. We’re with you every step of the way, working side-by-side with your team to ensure a smooth, confident transition from planning to full adoption.
CareHub is purpose-built for PACE, but our implementation process is purpose-built for you.
Our clients come first, from start to finish
We have developed a high-touch, collaborative framework designed to ensure a smooth, successful implementation that prioritizes your unique needs, workflows, and goals. This approach is defined by partnership, customization, and accountability at every step.
Our Client-First Delivery Approach for CareHub:
1. Tailored scoping and planning
2. Dedicated partnership
3. Transparent, collaborative execution
4. Personalized data migration
5. Hands-on training enablement
6. Support beyond go-live
From plan to partnership
All of this—the alignment, the precision, the hands-on support—isn’t just about checking boxes. It’s about building something that lasts. Our implementation philosophy is built on three core principles that guide every engagement:
- Empathy-Driven: We meet clients where they are, respecting each organization’s pace, readiness, and capacity.
- Flexible: No two implementations are identical; our delivery adapts to client-specific needs.
- Accountable: We commit to timelines, deliverables, and client satisfaction at every phase.
These values shape not just the CareHub PACE EMR implementation, but how we build lasting partnerships, giving your team the confidence, clarity, and connection needed to thrive in a new system.
That’s what stood out for the team at PACE-RI during their recent CareHub launch:
“This wasn’t just a rollout, it was a joint effort to reimagine how our teams work and collaborate…What excites us most about CareHub is that it’s built for PACE, with PACE. From the start, it’s been thoughtfully designed around the unique needs of our model. We’re confident it will help us operate more efficiently and stay better connected across teams.”
Joan Kwiatkowski, MSW
Chief Executive Officer at PACE Organization of Rhode Island
This spirit of collaboration and co-creation is exactly what drives every CareHub PACE EMR implementation. We don’t just bring software, we bring a partnership.
That partnership is backed by a Client Delivery team with deep expertise in healthcare technology delivery and a long track record of success. From implementation to training to ongoing support, our team brings more than 120 years of collective experience deploying, configuring, and supporting healthcare software, especially electronic health records. We built a delivery team that will help you navigate with confidence.
Let’s build something better, together
Whether you’re launching a PACE program or switching from another EMR, our team is ready to support a smooth, confident transition to CareHub. Ready to learn more about how we can partner for success?
